Delivery, Orders & Returns

This policy applies to online purchases made through the Cheongdam Korean Skin Management website, including physical products and treatment first trials.

1. Delivery

Delivery Fees

  • We currently deliver to addresses within Singapore.
  • A standard delivery fee of $5 applies to orders below $50 before GST. Orders of $50 and above before GST qualify for complimentary delivery.
  • The minimum order amount for complimentary delivery is assessed before any applicable coupon discount.
 

Processing & Delivery Time

  • Physical product orders are typically processed within 1–3 business days upon successful payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once dispatched, delivery typically takes 2–5 business days. Delivery timeframes are estimates and may be affected by peak periods, public holidays, courier delays or circumstances beyond our reasonable control.

Delivery Information

  • Please ensure that your name, contact number and delivery address are correct before completing your purchase.
  • If an order is returned to us due to incorrect or incomplete delivery information, or an unsuccessful delivery attempt, additional delivery charges may apply for redelivery.
  • For delayed, lost or incorrectly delivered parcels, please contact our Customer Service team with your order number so that we can assist with the necessary checks.

2. Orders

Order Changes & Cancellations

  • Please review your order carefully before completing your purchase.
  • Once an online order has been successfully placed, changes or cancellation cannot be made. This applies to both physical products orders and treatment first trial purchases.
  • Please ensure that your selected products, quantities, treatment, contact details and delivery information are correct before proceeding with payment.

Treatment First Trial Eligibility

  • Treatment first trial promotions are available only to customers who have not previously enjoyed the respective first trial promotion.
  • Eligibility may be verified against our customer records. Each eligible first trial promotion may only be redeemed once per customer.

Treatment Appointment Scheduling

  • For treatment first trial purchases, no physical delivery is required.
  • Our Customer Service team will contact you within 1-3 business days after your purchase to assist with scheduling your appointment.
  • All appointments are subject to availability. Purchase of a treatment first trial does not guarantee a specific appointment date, time, therapist or outlet unless otherwise stated.

Treatment Validity

  • Treatment first trial purchases are valid for 6 months from the date of purchase and should be redeemed within the validity period.
  • If you are unable to redeem your treatment within the validity period, due to unforeseen or valid circumstances, please contact our Customer Service team. Extension requests may be considered on a case-by-case basis and are subject to approval.

Treatment Suitability

  • All treatments are subject to individual suitability.
  • Where applicable, an assessment or consultation may be conducted before treatment. If the purchased treatment is determined to be unsuitable, our team will advise you on the appropriate next steps.

Appointment Rescheduling & No-Shows

  • For first-time customer appointments booked under a treatment first trial, we understand that plans may change. If you need to reschedule your appointment, please contact our Customer Service team at least 24 hours before your scheduled appointment.

  • Appointment deposits are non-refundable. For rescheduling requests made with less than 24 hours’ notice, the applicable deposit will be forfeited. In the event of a no-show, the treatment booked for that appointment will be forfeited. We understand that unexpected circumstances may arise. Such circumstances may be reviewed on a case-by-case basis.

3. Returns & Refunds

Returns & Exchanges

  • For hygiene, safety and product integrity reasons, we do not accept returns or exchanges due to change of mind, incorrect selection or ordering the wrong products.
  • If you receive an item that is incorrect, damaged or defective, please contact us within 7 days of receiving your order and provide us with the following information:
    • Your order number
    • A brief description of the issue
    • Clear photographs of the item and its packaging
  • Please retain the affected item and its original packaging until your request has been reviewed. Our team will assess the matter and advise you on the appropriate next steps.

 

Refunds

  • Physical product purchases are not refundable due to change of mind or an incorrect selection made at the time of purchase.
  • Where a refund is approved for an incorrect, damaged or defective item, it will be processed through the applicable payment method. Processing times may vary depending on your bank or payment provider.
  • Original delivery charges are generally non-refundable unless the issue is due to an error on our part or an incorrect, damaged or defective item.
  • Treatment first trial purchases are not refundable due to change of mind or a change in personal schedule. Exceptional circumstances or treatment suitability concerns may be reviewed on a case-by-case basis.
  • Nothing in this policy is intended to limit any rights or remedies available under applicable Singapore law.

Need Assistance?

If you require assistance with an online order, delivery, treatment first trial or appointment, our Customer Service team will be happy to assist.

WhatsApp us at +65 8893 5750 or email us at appt@cheongdamskin.com

For enquiries regarding an online purchase, please include your order number so that we can assist you more efficiently.

Last updated: Aug 2026